Cancellation/Reschedule Policy for Public Enrollment Classes:

1. Classes may be canceled if less than 4 students are registered and/or any Instructor Changes. We will notify you of cancellations no later than 16 business days prior to class.

2. Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable.

3. Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable.

4. No Shows without contact: No refund. No Reschedule.

Cancellation/Rescheduling Policy for Custom/Private and On-Site Training Classes:

1. No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class.

2. 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased.

Cancellation/Reschedule Policy for Individual Students in Custom/Private Training Classes:

1. Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Please contact your class organizer or manager if you need to cancel.

Call Us: (301)-362-2250

Email Us: info@thinkbiglearnsmart.com

Fax Us: (866)-292-9675

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