Frequently Asked Questions!

Public Enrollment Training

What is the average number of students in a Public Enrollment Training Class?

Our public classes range from 8 to 20 students. On average, we have about 8 students.

What is included in the Public Enrollment Training?

  • Hands-On Official Authorized Training & Certification
  • Training Delivered from Certified Instructors that are Senior Consultants
  • Official Curriculum Courseware & Personal Use of Class Recording for Limited Time
  • Certificate of Completion
  • Remote Access to ThinkB!G Student Computer with Software licenses & Class Files Pre-Installed for Use During Training--No Installs or Downloads
  • Instructor's Real-Time View of ThinkB!G Student Computer Screen for Immediate Live Interactive Support
  • If Certification Training is Selected, It May Include a Test Prep Tool, Testing Voucher with Free Retake, and Proctor Fee (if taken with ThinkB!G Virtually)
  • Note: IT Support is Available to Pre-Flight Virtual Class Set Up Before & During Training

What is the difference between the Introduction (2-Day) or Advanced (2-Day) courses and the BootCamp (4-Day) courses?

The Introduction (2-Day) & Advanced (2-Day) combined make up the 4-Day BootCamp Training. You can take the Introduction or Advanced courses separately at different times, or you can take the BootCamp with the consecutive 4-days.

What are your Standard Class Hours for Public Enrollment Training?

Training Start Time: 8:30 a.m. EST / 7:30 am CST / 6:30 am MST / 5:30 am PST Morning Break Time: 10:15 a.m. EST (15 min) / 9:15 am CST / 8:15 am MST / 7:15 am PST Lunch Start Time: 12:00 p.m. EST (30 min) / 11:00 am CST / 10:00 am MST / 9:00 am PST Afternoon Break Time: 1:45 p.m. EST (15 min) / 12:45 pm CST / 11:45 am MST / 10:45 am PST Training End Time: 3:00 p.m. EST / 2:00 pm CST / 1:00 pm MST / 12:00 pm PST

What does Public Enrollment Training mean?

This is a training session that runs based on the number of students. If less than 4 students are registered, then it may result in canceling the class. Our training classes can include individuals from many different organizations, so it allows for engagement throughout the class to be well-rounded and a great learning environment for everyone. Students attend the training Virtually Online Live (VOLT).

Policies: Payment, Cancellations, Reschedules

What is your Cancellation/Rescheduling Policy for Private, Project Based Training® Classes?

1. No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class. 2. 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased. Cancellation/Reschedule Policy for Individual Students in Custom/Private Training Classes:
  • Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Registration is transferable to another student. Please contact your class organizer or manager if you need to cancel.

What is your Payment Policy for SmartPass® Training Vouchers Learning Licenses?

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.

What is your Payment Policy for Private, Project Based Training® Classes?

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.  Pricing provided is firm fixed price based on number of students. Client is responsible for entire amount regardless of change in number of registrations.

Information on Topics Covered

Training Topics Covered Disclaimer for Public Enrollment Training: All course objectives and outlines are used as a guideline and are subject to change to ensure the latest information is covered to support real world use of the technology. Training Topics Covered Disclaimer for Private Training: The training topics and course materials provided are intended to improve training and development. Best effort is applied to delivering training to address course topics requested by the client and/or as part of vendor’s official curriculum. Skill level and additional topic requests of participants in class may deviate from the original training outline.

What is your Cancellation/Rescheduling Policy for Public Enrollment Training Classes?

1. Classes may be canceled if less than 4 students are registered and/or any Instructor Changes. We will notify you of cancellations no later than 16 business days prior to class. 2. Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable. 3. Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable. 4. No Shows without contact: No refund. No Reschedule.

What is your Payment Policy for Public Enrollment Training Classes?

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training class.

General Questions

How to Become an Adobe Certified Instructor (ACI)?

  • This is for Adobe Certified Experts (ACEs) who provide Instruction on Adobe products.
  • Instructors must first pass the appropriate Adobe Certified Expert (ACE) exam(s).
  • Instructors must also meet the qualification of holding a valid teaching credential (CompTIA CTT+, Microsoft Certified Trainer, Novell Certified Instructor, Certified Lotus Instructor, Apple Certified Trainer, or a government-issued teaching credential)
  • Note: There is no fee to be approved in the ACI Program.

How to Become an Adobe Certified Expert (ACE)?

  • Adobe Certified Experts are exactly that–Experts!
  • The ACE Certification exam requires expert level knowledge of the Adobe application and is recommended to have at least two years of active experience to be ready for this exam.
  • To find out which applications are available for ACE Certification exams and what their requirements are, please click here.
  • Please contact us when you are ready to take your ACE Exam.

What are Think BIG's NAICS Codes Classification?

611430 – Professional and Management Development Training
611710 – Educational Support Services
611420 – Computer Training
541430 – Graphic Design Services
541511 – Custom Computer Programming Services
611519 – Other Technical and Trade Schools
519130 – Internet Publishing and Broadcasting and Web Search Portals
561499 – All Other Business Support Services

Can you provide me with a W-9 Form?

Yes! You can download our W-9 Form here.

What is VOLT™ (Virtual Online Live Training)?

This is Remote Online Live Instructor-Led Training, NOT Self-Paced! • Join our Virtual Classroom & LOG ON to Access Software & Files–No Installs! • Our Certified Instructor-Led Training is hands-on live learning from anywhere for the same In-Person training experience with no travel! • Instructor will have live view of student’s screen for interactive support. • Engage live with the Instructor & students, ask questions, perform hands-on exercises while viewing live classroom screen share!
Virtual Online Live Training (VOLT) Students with LOG ON Think BIG Computer Access:
• You will use our computer to LOG ON to Access Software & Files during class.
• No Installs or Downloads or Software License Required. Technical Set-Up Needed for Virtually Online Live:
• Access to Web Browser Google Chrome/Google Meet (Alternative: Firefox)
• Reliable high-speed internet connection, as audio is handled through the online meeting.
• Participant’s email and direct phone number for immediate communication and support.
• Hardware Required:
— Microphone (built-in to your computer, or external) for two-way communication.
— Headphones, earbuds, or computer speakers for live class audio.
— Computer/Monitor: The first screen to use for class exercises. Second screen to view instructor screen (second computer, monitor, iPad, and/or HDMI with TV). — Computer Mouse: Requested by your instructor
*Optional: Camera connected to computer for the face-to-face classroom experience.
*NOTE: Students have the option to use their own personal computer, but still need the technical set-up required above.

Do you have Government Pricing / GSA Schedule?

Yes! Our specialty is offering discounted pricing for training to the Government with our GSA Schedule. GSA Schedule Contract Number: GS-35F-466AA Eligible Clients for GSA Schedule Purchases  Government Prime Contractors need to provide a Letter of Authorization referencing the FAR 51 or FAR 51 Deviation from the agency contracting officer stating they are currently working under a specified Government contract indicated in the letter. See Example Letter. Fax letters to (866) 292-9675 or email us at

What is your Emergency Phone Number I can call?

Please call 240-460-0091 for emergencies only.

How to Become an Adobe Certified Professional (ACP)?

  • Attend Our Adobe Certified Professional (ACP) Training & Certification Packs
  • Study with the Test Prep Tool We Provide in Your Certification Pack
  • Test Online from Home with us
  • Note: ACP Certification becomes non-current three years after the exam is completed

What forms of Payment do you accept?

We can accept Purchase Orders, SF182s, EFTs, credit cards, PayPal, or checks to confirm your training class. Please email SF182s & Purchase Orders to

What are Think BIG's Unique Entity ID (UEI), Special Item Number (SIN), Employer ID (EIN), Tax ID (TIN), CAGE Code, and SAM/DUNS Number?

Unique Entity ID (UEI): C682DDRKALL6 Special Item Number (SIN): SIN OLM – Order Level Materials SIN 611420 – Training Courses for Information Technology Equipment and Software
SIN 54151S – Information Technology Professional Services EIN/TIN (Employer/Tax ID): 911983-434 CAGE No./Code: 32-MB9 SAM/DUNS No.: 142359442

What is Think BIG's Address, Office Phone, & Fax Number?

Think BIG. Learn Smart
10320 Little Patuxent Parkway
Suite 200
Columbia, MD 21044
Office: 301-362-2250
Fax: 866-292-9675 / Google Maps / Weather Forecast

What accommodations can be provided for Hearing Impaired/Special Needs?

Think BIG strives to accommodate students with special needs. Clients who require an interpreter join them, please contact Think BIG. Think BIG requires a 4 week advance notice of special needs students attending class.