Policies

Payment Policy for Public Enrollment Classes:

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training class.

Payment Policy for Private & Project Based Training® Classes:

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.  Pricing provided is firm fixed price based on number of students.  Client is responsible for entire amount regardless of change in number of registrations.

Payment Policy for SmartPass® Training Vouchers/Learning Licenses:

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service. 

 

Cancellation/Rescheduling Policy for Public Enrollment Classes:

1. Classes may be canceled if less than 4 students are registered. We will notify you of cancellations no later than 16 business days prior to class.

2. Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable to another student for the same class & date.

3. Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable to another student for the same class & date.

4. No Shows without contact: No refund. No Reschedule.

Cancellation/Rescheduling Policy for Custom/Private and On-Site Training Classes:

1. No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class.

2. 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased.

Cancellation/Reschedule Policy for Individual Students in Custom/Private Training Classes:

1. Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Please contact your class organizer or manager if you need to cancel.

If you would like to cancel or reschedule your class please fill out the form below: