Microsoft Outlook 365 / 2021 / 2019 / 2016 Core MOS Live Hands-On Instructor-Led Training Class & Certification Pack

Virtual Online Live Training (VOLT™) Access from Anywhere

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Outline & Course Information

Duration & Times: 2 Days – 8:30AM-3:00PM EST

Locations for Training:

Course Description: Outlook 365 / 2021 / 2019 / 2016 is the email application for Microsoft Office. It also features contact management, task management, notes, journal, web browsing, and a calendar. Outlook is used by organizations all over the world to manage communications and scheduling. Microsoft Office Specialist (MOS) certification is the premier credential chosen by individuals seeking to validate their Office skills and advance their careers. This two-day training covers Outlook Level 1 & Level 2–and you get your test prep tool, testing voucher with free retake, and proctor fee all included!

Note: This course covers the following Course Numbers:
• Outlook Part 1 Course Number: 091139
• Outlook Part 2 Course Number: 091140

Prerequisites: Students must have a good working knowledge of computers, operating systems, using a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications and files, as well as navigate to other folders.

Required Technical Set-Up:
• Primary computer connected to a second monitor OR second computer to view instructor live
• Reliable High-speed internet connection
• Web Browser: Google Chrome Preferred (Alternative: Microsoft Edge)
• 3-Button Computer mouse
• Audio Speaker/Microphone (built-in to computer or external)

Microsoft Outlook 365 / 2021 / 2019 / 2016 Core MOS Training & Certification Course Outline

1. Getting Started with Outlook
Navigate the Outlook Interface
Work with Messages
Access Outlook Help
Outlook on the Web

2. Formatting Messages
Add Message Recipients
Check Spelling and Grammar
Format Message Content

3. Working with Attachments and Illustrations
Attach Files and Items
Add Illustrations to Messages
Manage Automatic Message Content

4. Customizing Message Options
Customize Reading Options
Track Messages
Recall and Resend Messages

5. Organizing Messages
Mark Messages
Organize Messages Using Folders

6. Managing Contacts
Create and Edit Contacts
View and Print Contacts

7. Working with the Calendar
View the Calendar
Create Appointments
Schedule Meetings
Print the Calendar

8. Working with Tasks and Notes
Create Tasks
Create Notes

9. Modifying Message Properties and Customizing Outlook
Insert Hyperlinks and Symbols
Modify Message Properties
Add Email Accounts to Outlook
Customize Outlook Options

10. Organizing, Searching, and Managing Messages
Group and Sort Messages
Filter and Manage Messages
Search Outlook Items

11. Managing Your Mailbox
Manage Junk Email Options
Manage Your Mailbox Size

12. Automating Message Management
Use Automatic Replies
Use Rules to Organize Messages
Create and Use Quick Steps

13. Working with Calendar Settings
Set Advanced Calendar Options
Create and Manage Additional Calendars
Manage Meeting Responses

14. Managing Contacts
Import and Export Contacts
Use Electronic Business Cards
Forward Contacts

15. Sharing Outlook Items
Assign and Manage Tasks
Share Your Calendar
Share Your Contacts

16. Managing Outlook Data Files
Use Archiving to Manage Mailbox Size
Work with Outlook Data Files

Disclaimer: All course objectives and outlines are used as a guideline and are subject to change to ensure the latest information is covered to support real world use of the technology.

Software Versions: ThinkB!G open enrollment classes are taught on the most current version of software whenever possible. To request a specific version, please Contact Us or call us at 301-362-2250.

What You Get
  • Hands-On Official Authorized Training & Certification
  • Training Delivered from Certified Instructors that are Senior Consultants
  • Official Curriculum Courseware & Personal Use of Class Recording for Limited Time
  • Certificate of Completion
  • Remote Access to ThinkB!G Class Computer with Software licenses & Class Files Pre-Installed for Use During Training--No Installs or Downloads
  • Instructor's Real-Time View of ThinkB!G Class Computer Screen for Immediate Live Interactive Support
  • If Certification Training is Selected, It May Include a Test Prep Tool, Testing Voucher with Free Retake, and Proctor Fee (if taken with ThinkB!G Virtually)
  • Note: IT Support is Available to Pre-Flight Virtual Class Set Up Before & During Training

Public Enrollment Training

This course is currently not on our Public Enrollment Training Calendar. If you are interested, please click the link below to complete our request form.

Request This Training Course!


Virtual Online Live Training (VOLT™) Access from Anywhere, or Onsite at Your Location

Submit details and a formal training quote will be sent to you!

Click to Get a Quote Now!

Dates to Register

We have instructors ready to teach this class, but we do not currently offer it on our Public Enrollment Training Calendar. If you are interested in this class, please fill out the form below and we will contact you shortly about your training options!


A Microsoft Office Specialist (MOS) Core Exam is Available for Outlook 2016!

Exam 77-731: Outlook 2016: Core Communication, Collaboration and Email Skills

Business professionals, administrative workers, and students seeking a credential to validate their Outlook 2016 skills. Exam 77-423: Outlook 2016 will certify you as a Microsoft Office Specialist.

Exam Objectives Include:

Manage the Outlook environment for productivity
Manage messages
Manage schedules
Manage contacts and groups

Microsoft Office Specialist Logo

What is a Microsoft Office Specialist Certification?

The Microsoft Office Specialist (MOS) Certification demonstrates that you have the skills needed to get the most out of Office by earning this certification in a specific Office program.

Our Outlook 2016 MOS Core Training & Certification Pack Includes:

✓ Outlook 2016 Certification Training Based on Exam Objectives (2 Day Class, In-Person or Online)

✓ Online Test Prep Tool (Simulates actual test & provides targeted learning based on your assessed needs)

✓ Testing Voucher with 1 Free Retake (In-Person, scheduled at your convenience)

✓ Testing Proctor Fee (Only included if you take your test at ThinkB!G’s office in Columbia, MD)

Custom Private Training

We offer this course as Custom Private Training or Project Based Training®!

If you have a team of individuals, you can receive bulk discounts by doing your own Private training session & cover your specific learning objectives! We can have the Private Training at ThinkB!G in Columbia, Maryland, Virtually Online Live (Available for Most Courses), or Onsite at Your Location.

What's Included?

  • Custom Outline to include Targeted Topics Based on Your Learning Needs
  • Hands-On Official Authorized Training & Certification
  • Training Delivered from Instructors that are Senior Consultants Certified by Adobe (ACI), Apple (ACT), & Microsoft (MCT)
  • Official Curriculum Courseware
  • Certificate of Completion
  • Computer (Apple Mac or Windows PC) with Software & Class Files (In Person Only at ThinkB!G)
  • Continental Breakfast Every Day (In Person Only at ThinkB!G)
  • Catered Gourmet Deli Lunch Every Day (In Person Only at ThinkB!G)
  • Unlimited Snacks and Refreshments (In Person Only at ThinkB!G)
  • Notebook & Pen (In Person Only)
  • Free Parking (In Person Only at ThinkB!G)

Submit details and a formal training quote will be sent to you!

Click to Get a Quote Now!


Payment Policy for Public Enrollment Classes

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training class.


Payment Policy for Private & Project Based Training® Classes

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.  Pricing provided is firm fixed price based on number of students.  Client is responsible for entire amount regardless of change in number of registrations.


Cancellation/Rescheduling Policy for Public Enrollment Classes

  • Classes may be canceled if less than 4 students are registered. We will notify you of cancellations no later than 16 business days prior to class.
  • Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable to another student for the same class & date.
  • Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable to another student for the same class & date.
  • No Shows without contact: No refund. No Reschedule.

Cancellation/Rescheduling Policy for Custom/Private and On-Site Training Classes

  • No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class.
  • 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased.

Cancellation/Rescheduling Policy for Individual Students in Custom/Private Training Classes

  • Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Registration is transferable to another student. Please contact your class organizer or manager if you need to cancel. 

Average Review: 4.5 out of 5 - 2 Reviews

Anne Arundel Workforce Development Corporation AAWDC Logo
Down to Earth Helpful Instructor!
"Very informative. Very brilliant, down to earth helpful instructor." - Endia M. - AAWDC (Microsoft Outlook Training)
Anne Arundel Workforce Development Corporation AAWDC Logo
Now I Know In Entirety!
"My experience was very good because I really learned many things that I new how to halfway do... now I know in entirety." - Sharnee S., AAWDC (Microsoft Outlook MOS Certification Training)