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Oct 29, 2019

Apple macOS Support Essentials 10.15 – Catalina 101 (Course #: APL-MAC101-150) Live Hands-On Instructor-Led Training Class

Baltimore, Maryland, Virginia, Washington D.C. & On-Site at Your Location

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Course Information & Why You Should Attend

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Duration & Times: 3 Days – 8:30AM-4:00PM ET / 5:30AM-1:00PM PT (30 Minute Complimentary Lunch)

Locations for Training:

Course Description: In this hands-on, three-day Apple macOS Support Essentials 10.15 you will learn the best ways to support macOS Catalina users, and work on exercises that provide real-world experience. This course will teach you how to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features, and functionality including how to find more information. Note: macOS Catalina is the most recent operating system release, previously known as macOS Mojave, High Sierra, macOS Sierra, or OS X. This course will prepare you for Apple Certified Support Professional (ACSP) 10.15 – Exam (9L0-449) certification or recertification. Contact us if you’re interested in purchasing an In Person Exam Voucher!

Prerequisites: Students must have a good working knowledge of computers, operating systems—knowledge of OS X—using a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications, files, as well as navigate to other folders.

Job Roles That Use macOS Support Essentials 10.15:
People who manage computer networks or computer labs that run macOS
People who support Mac users

Projects That Use macOS Support Essentials 10.15:
How to use macOS tools and resources to troubleshoot macOS Catalina
Features and functionality of macOS Catalina, including how to find more information

Apple macOS Support Essentials – Catalina 101 Course Outline

Part 1. Installation and Configuration
Update, upgrade, and reinstall macOS Catalina
Set up and configure macOS on an individual Mac
Use the command-line interface
Use macOS Recovery

Part 2: User Accounts
Manage user accounts
Manage user home folders
Manage macOS security and password management

Part 3: File Systems and Storage
Manage file systems and storage
Manage encryption
Manage permissions and file sharing

Part 4: Data Management
Use hidden items, shortcuts, and file archives
Use metadata and Spotlight
Manage system resources and Time Machine

Part 5: Apps and Processes
Install, manage, and troubleshoot apps
Manage documents

Part 6: Network Configuration
Manage basic and advanced network settings
Troubleshoot network issues

Part 7: Network Services
Manage network services, host sharing, and a personal firewall

Part 8: System Management
Manage printers and scanners
Troubleshoot peripherals, startup, and other system issues

Disclaimer: All course objectives and outlines are used as a guideline and are subject to change to ensure the latest information is covered to support real world use of the technology.

Software Versions: ThinkB!G open enrollment classes are taught on the most current version of software whenever possible. To request a specific version, please Contact Us or call us at 301-362-2250.

What You Get
  • Hands-On Official Authorized Training & Certification
  • Training Delivered from Instructors that are Senior Consultants Certified by Adobe (ACI), Apple (ACT), & Microsoft (MCT)
  • Official Curriculum Courseware & Personal Use of Class Recording for Limited Time
  • Certificate of Completion
  • Computer with Software & Class Files (In Person Only)
  • Continental Breakfast Every Day (In Person Only)
  • Catered Gourmet Deli Lunch Every Day (In Person Only)
  • Unlimited Snacks and Refreshments (In Person Only)
  • Notebook & Pen (In Person Only)
  • Free Parking (In Person Only)
Pricing

Public Enrollment Training

This course is currently not on our Public Enrollment Training Calendar. If you are interested, please click the link below to complete our request form.

Request This Training Course!

 

Custom Private Training – Onsite at Your Location, or at ThinkB!G

Submit details and a formal training quote will be sent to you!

Click to Get a Quote Now!

Dates to Register
We have instructors ready to teach this class, but we do not currently offer it on our Public Enrollment Training Calendar. If you are interested in this class, please fill out the form below and we will contact you shortly about your training options!


Certification

An Apple Certified Support Professional (ACSP) 10.15 Exam is Available for Catalina!

macOS Support Essentials 10.15 Exam Preparation Guide

Exam Objectives Include:

Installation and Configuration
User Accounts
File Systems
Data Management
Apps and Processes
Network Configuration
Network Services
System Management

 

Contact us if you’re interested in purchasing an In Person Exam Voucher to test at ThinkB!G in Columbia, MD!

Custom Private Training

We offer this course as Custom Private Training or Project Based Training®!

If you have a team of individuals, you can receive bulk discounts by doing your own Private training session & cover your specific learning objectives! We can have the Private Training at ThinkB!G in Columbia, Maryland, Virtually Online Live (Available for Most Courses), or Onsite at Your Location.

What's Included?

  • Custom Outline to include Targeted Topics Based on Your Learning Needs
  • Hands-On Official Authorized Training & Certification
  • Training Delivered from Instructors that are Senior Consultants Certified by Adobe (ACI), Apple (ACT), & Microsoft (MCT)
  • Official Curriculum Courseware
  • Certificate of Completion
  • Computer (Apple Mac or Windows PC) with Software & Class Files (In Person Only at ThinkB!G)
  • Continental Breakfast Every Day (In Person Only at ThinkB!G)
  • Catered Gourmet Deli Lunch Every Day (In Person Only at ThinkB!G)
  • Unlimited Snacks and Refreshments (In Person Only at ThinkB!G)
  • Notebook & Pen (In Person Only)
  • Free Parking (In Person Only at ThinkB!G)

Submit details and a formal training quote will be sent to you!

Click to Get a Quote Now!

Policies

Payment Policy for Public Enrollment Classes

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training class.

 

Payment Policy for Private & Project Based Training® Classes

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.  Pricing provided is firm fixed price based on number of students.  Client is responsible for entire amount regardless of change in number of registrations.

 

Cancellation/Rescheduling Policy for Public Enrollment Classes

  • Classes may be canceled if less than 4 students are registered. We will notify you of cancellations no later than 16 business days prior to class.
  • Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable to another student for the same class & date.
  • Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable to another student for the same class & date.
  • No Shows without contact: No refund. No Reschedule.

Cancellation/Rescheduling Policy for Custom/Private and On-Site Training Classes

  • No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class.
  • 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased.

Cancellation/Rescheduling Policy for Individual Students in Custom/Private Training Classes

  • Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Please contact your class organizer or manager if you need to cancel.
Reviews

Average Review: 4.57 out of 5

Montgomery College MC Logo
Highly Recommended
"This place is fantastic. Excellent trainers and customer service! I highly recommend this organization to anyone that wants the skills to advance their work." - Montgomery College - Tom J. (Apple macOS Support Essentials Training)
Johns Hopkins University JHU Logo
Most Productive Technical Training Ever Attended!
"This was the most productive technical training course that I've attended. I was able to keep up with the information being presented by the instructor and was given help/support when needed! I hope to be able to attend training at Think BIG again! The staff was very friendly and went above and beyond to make sure the facility was comfortable. Breakfast and lunch was provided including snacks!" - Stefanie C. - JHU (Apple macOS Support Essentials Course)
NIH National Institutes of Health Logo
Custom Make Your Own
"Friendly and open environment, with great employees and instructors. Take an available course or custom make your own." Julia P., NIH (Private Apple Support and Server Essentials)
NIH National Institutes of Health Logo
Top of the Line and Top Notch!
"Think BIG. Learn Smart is an excellent learning facility. Their instructional approach teaching is top of the line. The staff is top notch and always available to help you success in and out of classroom!" Tom W., NIH (Private Apple Support Essentials)
NIH National Institutes of Health Logo
This Was An Excellent Idea!
"Love the options and the catered service. This was an excellent idea. I don't like having to go out and find something to eat during training." Dianna A., NIH (Private Apple Support Essentials)
NIH National Institutes of Health Logo
Made Me Feel Special!
"Beyond expectations! The Instructor did a great job of teaching. I loved the catering. Made me feel special. Food was fantastic. Great abundance of choices." Dianna A., NIH (Private Apple Support Essentials)
NIH National Institutes of Health Logo
Outstanding!
"Outstanding!! Great food and they always grant my special request!" - Michael W., NIH (Private Apple Support Essentials)

Our Authorizations

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Where to Reach Us

Think BIG. Learn Smart

10420 Little Patuxent Parkway Suite 110
Columbia, MD 21044

Phone: (301) 362-2250

Fax: (866) 292-9675

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