Oct 29, 2019

    Apple macOS Support Essentials 10.15 – Catalina 101 (Course #: APL-MAC101-150) Live Hands-On Instructor-Led Training Class

    Apple macOS Support Essentials 10.15 – Catalina 101 (Course #: APL-MAC101-150) Live Hands-On Instructor-Led Training Class

    Baltimore, Maryland, Virginia, Washington D.C. & On-Site at Your Location

    Print this Page
    Course Information & Why You Should Attend

    Apple Authorized Training Provider Logo

    Duration & Times: 3 Days – 8:30AM-4:00PM ET / 5:30AM-1:00PM PT (30 Minute Complimentary Lunch)

    Locations for Training:

    Course Description: In this hands-on, three-day Apple macOS Support Essentials 10.15 you will learn the best ways to support macOS Catalina users, and work on exercises that provide real-world experience. This course will teach you how to use macOS Catalina tools and resources to troubleshoot macOS Catalina, macOS Catalina features, and functionality including how to find more information. Note: macOS Catalina is the most recent operating system release, previously known as macOS Mojave, High Sierra, macOS Sierra, or OS X. This course will prepare you for Apple Certified Support Professional (ACSP) 10.15 – Exam (9L0-449) certification or recertification. Contact us if you’re interested in purchasing an In Person Exam Voucher!

    Prerequisites: Students must have a good working knowledge of computers, operating systems—knowledge of OS X—using a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications, files, as well as navigate to other folders.

    Job Roles That Use macOS Support Essentials 10.15:
    People who manage computer networks or computer labs that run macOS
    People who support Mac users

    Projects That Use macOS Support Essentials 10.15:
    How to use macOS tools and resources to troubleshoot macOS Catalina
    Features and functionality of macOS Catalina, including how to find more information

    Apple macOS Support Essentials – Catalina 101 Course Outline

    Part 1. Installation and Configuration
    Update, upgrade, and reinstall macOS Catalina
    Set up and configure macOS on an individual Mac
    Use the command-line interface
    Use macOS Recovery

    Part 2: User Accounts
    Manage user accounts
    Manage user home folders
    Manage macOS security and password management

    Part 3: File Systems and Storage
    Manage file systems and storage
    Manage encryption
    Manage permissions and file sharing

    Part 4: Data Management
    Use hidden items, shortcuts, and file archives
    Use metadata and Spotlight
    Manage system resources and Time Machine

    Part 5: Apps and Processes
    Install, manage, and troubleshoot apps
    Manage documents

    Part 6: Network Configuration
    Manage basic and advanced network settings
    Troubleshoot network issues

    Part 7: Network Services
    Manage network services, host sharing, and a personal firewall

    Part 8: System Management
    Manage printers and scanners
    Troubleshoot peripherals, startup, and other system issues

    Disclaimer: All course objectives and outlines are used as a guideline and are subject to change to ensure the latest information is covered to support real world use of the technology.

    Software Versions: ThinkB!G open enrollment classes are taught on the most current version of software whenever possible. To request a specific version, please Contact Us or call us at 301-362-2250.

    What You Get
    • Hands-On Official Authorized Training & Certification
    • Training Delivered from Instructors that are Senior Consultants Certified by Adobe (ACI), Apple (ACT), & Microsoft (MCT)
    • Official Curriculum Courseware & Personal Use of Class Recording for Limited Time
    • Certificate of Completion
    • Computer with Software & Class Files (In Person Only)
    • Continental Breakfast Every Day (In Person Only)
    • Catered Gourmet Deli Lunch Every Day (In Person Only)
    • Unlimited Snacks and Refreshments (In Person Only)
    • Notebook & Pen (In Person Only)
    • Free Parking (In Person Only)
    Pricing

    Public Enrollment Training

    Commercial/Non-Profit/Education Price Per Person 3-Day Class: $1890
    GSA/Government Price Per Person 3-Day Class: $1809.07

    Dates to Register!

     

    Custom Private Training – Onsite at Your Location, or at ThinkB!G

    Submit details and a formal training quote will be sent to you!

    Click to Get a Quote Now!

    Dates to Register

    CourseLocationStart DateEnd DateTime
    macOS Support Essentials 10.15 – Catalina 101 (Online Live ONLY)
    More details.

    "> Think BIG. Learn Smart

    ThinkB!G - Online Live ONLY (NOT Self-Paced)

    		 Monday, Aug 31, 2020 Wednesday, Sep 02, 2020 8:30 am - 4:00 pm Register
    macOS Support Essentials 10.15 – Catalina 101 (Online Live ONLY)
    More details.

    "> Think BIG. Learn Smart

    ThinkB!G - Online Live ONLY (NOT Self-Paced)

    		 Monday, Oct 26, 2020 Wednesday, Oct 28, 2020 8:30 am - 4:00 pm Register
    macOS Support Essentials 10.15 – Catalina 101 (Online Live ONLY)
    More details.

    "> Think BIG. Learn Smart

    ThinkB!G - Online Live ONLY (NOT Self-Paced)

    		 Monday, Nov 30, 2020 Wednesday, Dec 02, 2020 8:30 am - 4:00 pm Register

    Certification

    An Apple Certified Support Professional (ACSP) 10.15 Exam is Available for Catalina!

    macOS Support Essentials 10.15 Exam Preparation Guide

    Exam Objectives Include:

    Installation and Configuration
    User Accounts
    File Systems
    Data Management
    Apps and Processes
    Network Configuration
    Network Services
    System Management

     

    Contact us if you’re interested in purchasing an In Person Exam Voucher to test at ThinkB!G in Columbia, MD!

    Custom Private Training

    We offer this course as Custom Private Training or Project Based Training®!

    If you have a team of individuals, you can receive bulk discounts by doing your own Private training session & cover your specific learning objectives! We can have the Private Training at ThinkB!G in Columbia, Maryland, Virtually Online Live (Available for Most Courses), or Onsite at Your Location.

    What's Included?

    • Custom Outline to include Targeted Topics Based on Your Learning Needs
    • Hands-On Official Authorized Training & Certification
    • Training Delivered from Instructors that are Senior Consultants Certified by Adobe (ACI), Apple (ACT), & Microsoft (MCT)
    • Official Curriculum Courseware
    • Certificate of Completion
    • Computer (Apple Mac or Windows PC) with Software & Class Files (In Person Only at ThinkB!G)
    • Continental Breakfast Every Day (In Person Only at ThinkB!G)
    • Catered Gourmet Deli Lunch Every Day (In Person Only at ThinkB!G)
    • Unlimited Snacks and Refreshments (In Person Only at ThinkB!G)
    • Notebook & Pen (In Person Only)
    • Free Parking (In Person Only at ThinkB!G)

    Submit details and a formal training quote will be sent to you!

    Click to Get a Quote Now!

    Policies

    Payment Policy for Public Enrollment Classes

    Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training class.

     

    Payment Policy for Private & Project Based Training® Classes

    Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.  Pricing provided is firm fixed price based on number of students.  Client is responsible for entire amount regardless of change in number of registrations.

     

    Cancellation/Rescheduling Policy for Public Enrollment Classes

    • Classes may be canceled if less than 4 students are registered. We will notify you of cancellations no later than 16 business days prior to class.
    • Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable to another student for the same class & date.
    • Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable to another student for the same class & date.
    • No Shows without contact: No refund. No Reschedule.

    Cancellation/Rescheduling Policy for Custom/Private and On-Site Training Classes

    • No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class.
    • 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased.

    Cancellation/Rescheduling Policy for Individual Students in Custom/Private Training Classes

    • Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Please contact your class organizer or manager if you need to cancel.
    Reviews

    Average Review: 4.57 out of 5

    Montgomery College MC Logo
    Highly Recommended
    "This place is fantastic. Excellent trainers and customer service! I highly recommend this organization to anyone that wants the skills to advance their work." - Montgomery College - Tom J. (Apple macOS Support Essentials Training)
    Johns Hopkins University JHU Logo
    Most Productive Technical Training Ever Attended!
    "This was the most productive technical training course that I've attended. I was able to keep up with the information being presented by the instructor and was given help/support when needed! I hope to be able to attend training at Think BIG again! The staff was very friendly and went above and beyond to make sure the facility was comfortable. Breakfast and lunch was provided including snacks!" - Stefanie C. - JHU (Apple macOS Support Essentials Course)
    NIH National Institutes of Health Logo
    Custom Make Your Own
    "Friendly and open environment, with great employees and instructors. Take an available course or custom make your own." Julia P., NIH (Private Apple Support and Server Essentials)
    NIH National Institutes of Health Logo
    Top of the Line and Top Notch!
    "Think BIG. Learn Smart is an excellent learning facility. Their instructional approach teaching is top of the line. The staff is top notch and always available to help you success in and out of classroom!" Tom W., NIH (Private Apple Support Essentials)
    NIH National Institutes of Health Logo
    This Was An Excellent Idea!
    "Love the options and the catered service. This was an excellent idea. I don't like having to go out and find something to eat during training." Dianna A., NIH (Private Apple Support Essentials)
    NIH National Institutes of Health Logo
    Made Me Feel Special!
    "Beyond expectations! The Instructor did a great job of teaching. I loved the catering. Made me feel special. Food was fantastic. Great abundance of choices." Dianna A., NIH (Private Apple Support Essentials)
    NIH National Institutes of Health Logo
    Outstanding!
    "Outstanding!! Great food and they always grant my special request!" - Michael W., NIH (Private Apple Support Essentials)