Apple macOS Support Essentials 10.15 – Catalina 101 (Course #: APL-MAC101-150) Live Hands-On Instructor-Led Training Class

Baltimore, Maryland, Virginia, Washington D.C. & On-Site at Your Location

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Course Information & Why You Should Attend

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New Features for macOS Catalina:
Project Catalyst: iPad apps that have been brought over to the Mac
Music, Podcasts, and Apple TV apps that replace the iTunes app
Improvements to the Photos app
Enhancements to the Notes app
Apple Mail Updates: mute a thread, block a sender, and unsubscribe
Safari updates
Redesigned Reminders app
Find My app that combines the features of Find My iPhone and Find My Friends
Screen Time for Mac
Sidecar, for using an iPad as an external display
Voice Control

Possible Catalina Training Dates in 2020 to Plan On!
March 23-25
April 27-29
May 26-28
June 22-24
July 20-22
August 31-September 2
October 26-28
November 30-December 2

Duration & Times: 3 Days – 8:30AM-4:00PM ET / 5:30AM-1:00PM PT (30 Minute Complimentary Lunch)

Locations for Training:

Job Roles That Use macOS Support Essentials 10.15:
People who manage computer networks or computer labs that run macOS
People who support Mac users

Projects That Use macOS Support Essentials 10.15:
How to use macOS tools and resources to troubleshoot macOS Catalina
Features and functionality of macOS Catalina, including how to find more information

Apple macOS Support Essentials – Catalina 101 Course Outline

Part 1. Installation and Configuration
Update, upgrade, and reinstall macOS Catalina
Set up and configure macOS on an individual Mac
Use the command-line interface
Use macOS Recovery

Part 2: User Accounts
Manage user accounts
Manage user home folders
Manage macOS security and password management

Part 3: File Systems and Storage
Manage file systems and storage
Manage encryption
Manage permissions and file sharing

Part 4: Data Management
Use hidden items, shortcuts, and file archives
Use metadata and Spotlight
Manage system resources and Time Machine

Part 5: Apps and Processes
Install, manage, and troubleshoot apps
Manage documents

Part 6: Network Configuration
Manage basic and advanced network settings
Troubleshoot network issues

Part 7: Network Services
Manage network services, host sharing, and a personal firewall

Part 8: System Management
Manage printers and scanners
Troubleshoot peripherals, startup, and other system issues

Disclaimer: All course objectives and outlines are used as a guideline and are subject to change to ensure the latest information is covered to support real world use of the technology.

Software Versions: ThinkB!G open enrollment classes are taught on the most current version of software whenever possible. To request a specific version, please Contact Us or call us at 301-362-2250.

Dates to Register

Complete the form below and we will alert you when macOS Support Essentials 10.15 Catalina has launched!


An Apple Certified Support Professional (ACSP) 10.15 Exam is Coming Soon! 

Custom Private Training

We offer this course as Custom Private Training or Project Based Training®!

If you have a team of individuals, you can receive bulk discounts by doing your own Private training session & cover your specific learning objectives! We can have the Private Training at ThinkB!G in Columbia, Maryland, Virtually Online Live (Available for Most Courses), or Onsite at Your Location.

What's Included?

  • Custom Outline to include Targeted Topics Based on Your Learning Needs
  • Hands-On Official Authorized Training & Certification
  • Training Delivered from Instructors that are Senior Consultants Certified by Adobe (ACI), Apple (ACT), & Microsoft (MCT)
  • Official Curriculum Print and/or Digital Courseware
  • Certificate of Completion
  • Computer (Apple Mac or Windows PC) with Software & Class Files (In Person Only at ThinkB!G)
  • Continental Breakfast Every Day (In Person Only at ThinkB!G)
  • Catered Gourmet Deli Lunch Every Day (In Person Only at ThinkB!G)
  • Unlimited Snacks and Refreshments (In Person Only at ThinkB!G)
  • Notebook & Pen (In Person Only)
  • Free Parking (In Person Only at ThinkB!G)

Submit details and a formal training quote will be sent to you! 

Click to Get a Quote Now!


Payment Policy for Public Enrollment Classes

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training class.


Payment Policy for Private & Project Based Training® Classes

Payment and/or Purchase Order is required 16 Business Days (Monday-Friday) prior to first date of training service.  Pricing provided is firm fixed price based on number of students.  Client is responsible for entire amount regardless of change in number of registrations.


Cancellation/Rescheduling Policy for Public Enrollment Classes

  • Classes may be canceled if less than 4 students are registered. We will notify you of cancellations no later than 16 business days prior to class.
  • Canceling/Rescheduling more than 16 business days prior to class: You are eligible for a refund or free reschedule. Registration is transferable to another student for the same class & date.
  • Canceling/Rescheduling less than 16 business days prior to class: No refund. No Reschedule. Registration is transferable to another student for the same class & date.
  • No Shows without contact: No refund. No Reschedule.

Cancellation/Rescheduling Policy for Custom/Private and On-Site Training Classes

  • No penalty if cancellation/reschedule is 16 Business Days (Monday-Friday) prior to the first date of class.
  • 50% penalty will be incurred if cancellation/reschedule is less than 16 Business Days (Monday-Friday) prior to the first date of class. This fee is to cover instructor expenses, travel, and course materials purchased.

Cancellation/Rescheduling Policy for Individual Students in Custom/Private Training Classes

  • Individual students registered in a private class, who cancel or do not show, are not eligible for a partial refund or reschedule. Please contact your class organizer or manager if you need to cancel.