Apple macOS Support Essentials 10.12 – Sierra 101

Apple Support Essentials 10.12 – macOS Sierra 101

Maryland, Virginia, Washington D.C., Virtually Online Live & On-Site

Apple macOS Support Essentials 10.12 Course Description:

Apple’s macOS Support Essentials 10.12 gives you a tour of macOS Sierra and describes the best ways to support macOS Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. The course takes you deep inside macOS Sierra, offering in-depth, step-by-step guidance on everything from installing and configuring Sierra to managing networks and system administration. Learn how to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more: all you need to professionally support macOS Sierra and systematically prepare for Apple Certified Support Professional (ACSP) 10.12 certification or recertification.

Prerequisites for Attending Apple macOS Support Essentials 10.12:

Students must have a good working knowledge of computers, operating systems—Knowledge of OS X—using a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications, files, as well as navigate to other folders.

Audience for macOS Support Essentials 10.12:

People who manage computer networks or computer labs that run macOS.

Apple Certified Support Professional (ACSP) 10.12 Certification:

Once you have completed this training course and studied using your book and study guide, you can sign up for your exam.

Locations for macOS Support Essentials 10.12 Training:

In-Person at ThinkB!G’s Office in Columbia, MD (right by the Columbia Mall)
Private Custom Training On Site at Your Location

Times for macOS Support Essentials 10.12 Training:

In Person: 8:30AM-4:00PM ET
Private Custom Training: Your Preference

*Please click the Dates To Register tab above to see all open enrollment dates & times available.*

macOS Support Essentials 10.12 Class Includes:

Hands-On Training Led by Certified Instructors
Print and/or Digital Courseware
Certificate of Completion
Continental Breakfast Everyday (In-Person Only)
Catered Gourmet Deli Lunch Everyday (In-Person Only)
Unlimited Snacks and Refreshments (In-Person Only)
Notebook & Pen (In-Person Only)
Free Parking (In-Person Only)

Software Versions:

ThinkB!G open enrollment classes are taught on the most current version of software whenever possible. To request a specific version, please contact us at or 301-362-2250.

macOS Support Essentials 10.12 – Apple Sierra Outline

Part 1: Installation and Configuration
Install macOS Sierra
Set Up and Configure macOS Reference
Use macOS RecoveryUpdate macOS Software

Part 2: User Accounts
Manage User Accounts
Manage User Home Folders
Manage Security and Privacy
Manage User Account Passwords

Part 3: File Systems
Manage File Systems and Storage
Manage FileVault
Manage Permissions and Sharing
Use Hidden Items, Shortcuts, and File Archives

Part 4: Data Management
Manage System Resources
Use Metadata and File Search Technologies
Manage Time Machine
Install Applications

Part 5: Applications and Processes
Manage Documents
Manage and Troubleshoot Applications
Manage Basic Network Settings

Part 6: Network Configuration
Manage Advanced Network Settings
Troubleshooting Network Issues
Manage Network Services

Part 7: Network Services
Manage Host Sharing and Personal Firewall
Troubleshoot Peripherals

Part 8: System Management
Manage Printers and Scanners
Troubleshoot Startup and System Issues
System Troubleshooting

Course Location Start Date End Date Time
Apple macOS Support Essentials 10.12

Columbia, MD - In Person & Online Live

Monday, Sep 25, 2017 Wednesday, Sep 27, 2017 8:30 am EDT - 4:00 pm EDT Register