Apple Mac El Capitan OS X Support Essentials 10.11

Apple Mac El Capitan OS X Support Essentials 10.11

Maryland, Virginia, Washington D.C., Virtually Online Live & On-Site

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Apple Mac El Capitan OS X Support Essentials 10.11 Course Description:

El Capitan OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience. Topics covered will include:
• The OS X El Capitan troubleshooting process
• How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
• OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
• How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification exam 9L0-425

Prerequisites for Attending Apple Mac El Capitan OS X Support Essentials 10.11:

Students must have a good working knowledge of computers, operating systems–Knowledge of OS X–using a mouse, keyboard, standard menus and commands. Students must be able to open, save, and close applications and files, as well as navigate to other folders.

Job Roles That Use Apple Mac El Capitan OS X Support Essentials 10.11:

Help Desk Specialists
Technical Coordinators
Technical Support Personnel
Technology Specialists
Power Users
Teachers

Apple Certified Support Professional (ACSP) 10.11 Certification:

Once you have completed this training course and studied using yourbook and study guide, you can sign up for your exam.

Locations for Apple Mac El Capitan OS X Support Essentials 10.11 Training:

In-Person at ThinkB!G’s Office in Columbia, MD (right by the Columbia Mall)
Private Custom Training On Site at Your Location

Times for Apple Mac El Capitan OS X Support Essentials 10.11 Training:

In Person: 8:30AM-3:00PM ET
Private Custom Training: Your preference
*Please click the Dates To Register tab above to see all dates & times available.*

Apple Mac El Capitan 101 OS X Support Essentials 10.11 Class Includes:

Hands-On Training Led by Certified Instructors
Print and/or Digital Courseware
Certificate of Completion
Continental Breakfast Everyday (In Person Only)
Catered Gourmet Deli Lunch Everyday (In Person Only)
Unlimited Snacks and Refreshments (In Person Only)
Notebook & Pen (In Person Only)
Free Parking (In Person Only)

Software Versions:

ThinkB!G open enrollment classes are taught on the most current version of software whenever possible. To request a specific version, please contact us at clientservices@thinkbiglearnsmart.com or 301-362-2250.

 

El Capitan OS X Support Essentials 10.11 Course Outline

Part 1: Installation and Configuration
Install OS X El Capitan
Setup and Configuration
OS X Recovery
OS X Software Updates

Part 2: User Accounts
User Accounts
User Home Folders
System Security
Keychain Management

Part 3: File Systems
File Systems and Storage
File Vault
Permissions and Sharing
File System Troubleshooting

Part 4: Data Management
Hidden Items, Shortcuts, and File Archives
System Resources
Metadata and Spotlight
Time Machine

Part 5: Applications and Processes
Application Installation
Document Management
Application Management and Troubleshooting

Part 6: Network Configuration
Network Essentials
Advanced Network Configuration
Network Troubleshooting

Part 7: Network Services
Network Services
Host Sharing and Personal Firewall

Part 8: System Management
Peripherals and Drivers
Print and Scan
System Troubleshooting

 

Disclaimer:

All course objectives and outlines are a guide for students. To ensure student satisfaction, these course topics and order may be modified or added to ensure the latest information is covered to support real world use of the technology.

Course Location Start Date End Date Time
Apple OSX Support Essentials 10.11

Columbia, MD - In Person & Online Live

Monday, Apr 10, 2017 Wednesday, Apr 12, 2017 8:30 am EDT - 3:00 pm EDT Register
Apple OSX Support Essentials 10.11

Columbia, MD - In Person & Online Live

Monday, Jul 10, 2017 Wednesday, Jul 12, 2017 8:30 am EDT - 3:00 pm EDT Register
Apple OSX Support Essentials 10.11

Columbia, MD - In Person & Online Live

Monday, Sep 25, 2017 Wednesday, Sep 27, 2017 8:30 am EDT - 3:00 pm EDT Register